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Book from the TumaBoda business dashboard, the TumaBoda app or the API. For one delivery, choose Send Package, add the recipient's name, location and phone number, pick the delivery type, describe the parcel, then confirm the price and request the delivery. For many at once, use Bulk Send in the dashboard. Developers can create deliveries automatically with the REST API.

In your business dashboard, choose Top up on your Prepaid Account balance and pay by M-PESA Paybill or bank transfer. Your available balance updates as soon as the payment is received, and delivery fees are then paid from it automatically, so riders are settled without cash.

Consolidated weekly or monthly invoices for all your deliveries are available in your business dashboard, alongside your delivery history and spend reports, so bookkeeping and tax records come from one place.

Shopify stores connect with the native connector in about 15 minutes; after that, each new order becomes a TumaBoda delivery automatically. For a custom website, app or ERP, join the API program to get sandbox and production keys, create deliveries with the REST API, and receive status updates by webhook.

Download the TumaBoda rider app, register your details and complete verification. Once your account is approved you start receiving delivery requests. If verification is taking long or a document is rejected, call the rider support line.

Delivery requests appear in the rider app. Accept a request to see the pickup and drop-off, then follow the in-app navigation. At the drop-off, hand over the parcel, ask the recipient for their 6-digit delivery PIN and enter it in the app to complete the job.

Your payout for each delivery is sent to your M-PESA automatically once the delivery is completed and verified, so there is nothing to claim by hand. The earnings screen in the app keeps a record of every payout, which builds your income history.

Turn on location services and set location accuracy to high, allow the TumaBoda app to use your location all the time, switch off battery saver for the app, and update to the latest version. If the location is still wrong, restart your phone and call rider support.

Go to tumaboda.co.ke/track and enter the tracking code from your text message or from the sender, for example TB-88492. You'll see the rider's live location, the delivery status and the estimated arrival time. If the code doesn't work, check it against your message or ask the sender to confirm it.

You receive a 6-digit delivery PIN, a one-time password, on your phone. When the parcel is in your hands and intact, give the PIN to the rider, who enters it in the TumaBoda rider app. That proves the parcel reached the right person and creates the digital proof of delivery. Never share the PIN before you have the parcel.

Contact the sender or TumaBoda support with your tracking code as early as possible. Whether the drop-off can change depends on where the rider is, and a new address can change the delivery fee.

Report it within 48 hours of the delivery, or of the scheduled delivery, through the platform or to support@tumaboda.co.ke, with your tracking code, photos and proof of the item's value. TumaBoda investigates every claim and may settle it by Prepaid Account credit or mobile money. Compensation is limited to KES 10,000 per parcel unless a higher value was declared before dispatch.